mobile


googlebadgeWe hope you’re enjoying the power and mobility that Google Mail, Google Calendar and Google drive bring to your working lives. Every day, we’re hearing great stories from people who are finding new features in the Google products and applying them to the way that they work.

As the Google products are very new to the University, we want to pro-actively reach out and trial holding ‘Google Clinics’ at regular intervals over the next few weeks.  The idea of a Google Clinic is you can come along and ask anything you want – about any of the Google products or the way you use them. They won’t be formal training sessions, just simple drop in sessions designed to give you quick fixes or new ideas.

You can find the Google Clinics at the following times/locations:

  • Tuesday 30th April, 12-2pm (Senate House reception)
  • Wednesday 8th May, 12-2pm (Chemistry cafe area)
  • Wednesday 15th May, 12-2pm (Langford Cafe)

 

We’ll be wearing our blue Google tshirts so will be easy to spot and we look forward to meeting you!

 

Mally Mclane
Communication and Collaboration Services Manager
University of Bristol

blackberry-new-logoThe University offers comprehensive support for mobile devices and has a dedicated website for them at: http://www.bristol.ac.uk/it-services/advice/mobile.

A key selling point of the new Google implementation is the ability to access it almost anywhere, including on mobile devices. While the well known devices and mobile operating systems such as the iPhone and Android devices are well set up and supported by us and Google some devices are a little more challenging.

Blackberries were once the king of enterprise email. However, they have been losing their lustre and popularity in the workplace for a long time now. Blackberry had 20% of the smartphone market in 2009, falling to 10% in 2011 and 5% in 2013. Blackberry have been overtaken by Apple’s iPhone and Google’s Android mobiles, which offer newer facilities and more apps.

In November 2011 Google discontinued their official Gmail app for Blackberry due to falling demand. There are still ways to access Gmail on a Blackberry. If you are an early adopter, to set up your gmail on your blackberry please view our instructions:

http://www.bristol.ac.uk/it-services/advice/mobile/connect/other/archive/

If you have tried the instructions above and it’s still not working then we have teams of ‘Google Helpers’ that will be available for the first couple of weeks in April.  Please seek their help in the first instance – if that fails then please contact a member of the Mobile team by emailing mobile-help@bristol.ac.uk.

You should also be aware that access to Google Calendar for BlackBerry devices is via its web browser only, there is no App.  Open your BlackBerry’s web browser and visit http://m.google.com.

If you are moving to Gmail as part of the main Gmail launch at Easter, there’s no need to take action now. Instructions will be available at the launch, along with teams of Google Helpers at convenient locations around the university to help you set up mobile devices or any other query with Gmail.

However, having said this, if you have a Blackberry device supplied via Telephone Services which is more than 2 years old it will be out of contract by now. After two years this is a sensible time to consider upgrading to a newer phone. Better options are now available, often at lower cost. Please contact mobile-help@bristol.ac.uk for advice, or go to http://www.bristol.ac.uk/telephones to order. Note of course that mobile bills are met locally by your school or division, so you’ll need authority from the relevant budget holder.

If you have a personally-owned Blackberry device it is of course your personal responsibility to decide when to upgrade to a newer phone, but IT Services still offer a wide range of instructions and support to help you set it up with email & calendar. Please visit http://www.bristol.ac.uk/it-services/advice/mobile for more information.

 

Chris Mayo

Mobile Technology Specialist, IT Services