Google Campaign 2We hope you are enjoying the new Gmail service and that you’ve managed to find some time to become familiar with the new features Google have to offer.


There are a number of elements which we thought it might be worth highlighting to help you make the most of the service, and to help you overcome any issues you may encounter.


Access to Gmail via a mobile and setting your password in Google

To access Gmail on your mobile device or in other email clients (even though we recommend using Gmail online in the Google Chrome web browser!) use the instructions on setting up your mobile device and configuring an email client that can be found on the IT Services’ website.  It’s important to note that if you need to access Google services directly, which you do for mobile access, you’ll need to set your password in Google.


Shared mailboxes/Delegated Accounts

Information about how to find and troubleshoot access to shared mailboxes, now known as delegated accounts, is covered in a number of FAQs and you can also administer delegated accounts online.


Report spam

‘Report spam’ to help Gmail learn.  Be careful  that you only mark messages as spam when they are malicious or that no-one at the University wishes to receive. For example, email from a mailing list that you are no longer interested in can be archived or deleted instead of reporting it as spam. (Remember that you can always unsubscribe from mailing lists or set up a Google filter to remove such emails). Do check your ‘Junk E-mail’ / ‘Spam’ folders, particularly as we begin to use Gmail,  in case messages that you wish to receive have been inadvertently sent here, again you can mark them as ‘Not spam’ to help Gmail learn.



There is a range of additional support available, including our dedicated Gmail helpline 0117 92 88845 | internal 88845.


We are aware of a number of issues affecting some staff.  These are documented in our known issues page.


Many thanks


Nick Skelton